“Wow! This is amazing!”

Those are words we always want to hear from the World Protection Group (WPG) and 001 clients every day. To achieve this, we need to know what the WOW factor is, what it comprises and how to deliver it. Simple enough, a WOW factor means a quality and feature that is extremely impressive. In the Executive Protection field, it is critical to not only satisfy clients’ needs, but also make them feel impressed and leave a lasting footprint on them.

Kent Moyer, the CEO of WPG always says, “Anticipate the needs of the client before they ask.” One of the elements of the WOW factor is to develop an excellent service culture. When you provide a Gold Standard personalized service for your client, he/she might not expect that but is bound to notice. You have to always keep your radar on and antenna up. Listen carefully and look for opportunities. The more you understand the clients’ personal life, such as their birthdays, hobbies, daily schedules, and social life, the more personalized your service can be, such as writing a card for your client’s birthday, reminding your client his/her doctor’s appointment or dinner plans. This also leads to the ability to be able to evaluate any potentially harmful and threatening situations, as well as anticipate their wants and needs. A high level of trust and an emotional connection can hence be formed. For instance, if the client is having dinner with friends in a crowded restaurant, it is crucial to be extra vigilant to the surroundings, assess potential threats, and predict the client’s needs. When you aim beyond excellence and turn ordinary to extraordinary, it makes a significant difference in Gold Standard customer service.

The WOW factor is so important that it should be embedded in the DNA of each of our employees. In order to attain this, the corporate has to make the decision to adopt a Gold Standard culture in the company, which is the best model in delivering the WOW factor. Before establishing his own company, Mr. Kent Moyer took extensive classes at the Ritz-Carlton Leadership Center and received certifications for his training. He then utilized his knowledge and experience to train his WPG corporate team and Executive Protection Agents to have the WPG Gold Standard culture flowing in their blood. They are able to perform and deliver the WOW factor on a daily basis. Besides orientation and training, employee engagement is as significant. WPG selects employee of the month to recognize their outstanding performance and their service years. We also write our employees birthday cards for their birthdays to show our genuine care for them. Moreover, there is a once-a-week engagement email as well as a yearly weekend management retreat. When employees are being recognized, they are motivated to strive to achieve more, therefore delivering the stronger WOW factor to our clients.

Having happy and engaged employees are as important as having satisfied clients. We have to make sure that our Executive Protection Agents are proud of the company they work for and have a commitment to excellence. They have to be passionate in delivering the WOW factor every single day because clients are our most valuable assets and we have to make them feel cared, respected and well-protected. Our goal is to develop a strong emotional connection of trust with every client and to deliver a daily WOW factor. Eryxavin

Let’s face it, your phone is a tracking device.

It is capable of broadcasting your location and communications to anyone. This is useful for navigating to work or for emergency services to determine your location. But as a celebrity or CEO of a Fortune 500 company, do you really want your identity attached to your location as well as a risk of being hacked?

In a 6-month study conducted on Tracking Human Mobility using WiFi signals, it was discovered that a third party that has no access to location data but access to records of WiFi scans can effectively determine the location of each individual 90% of the time by sending less than 20 queries to Google Geolocation API or Skyhook for example. By using the physical position of multiple wireless access points and the time you connect to those points, one can determine your location.

Your wireless carrier also logs details such as the phone numbers, duration and date and times for every text message and phone call you make. If you use any of the three major search engines, Google, Yahoo, or Bing, everything you search is being tracked. The search engines know more about you then you know about yourself.

What happens when you do not protect your privacy?

Between April 2013 and August 2014, Emilio Herrera hacked into 550 Apple iCloud and Gmail accounts which included 40 celebrity accounts. Herrera used a type of attack called phishing where he was able to obtain login information by sending an email that looked like it was from a legitimate company. The users that were targeted did not confirm the legitimacy of the emails before providing their login details, resulting in their accounts becoming compromised. Herrera was able to obtain sensitive photos, videos and other personal information.

 

 

In the past decade, many photos containing nudity of various celebrities were leaked. Stars including Jennifer Lawrence, Kate Upton, Cara Delevingne, Rihanna, Amber Heard and Ariana Grande were affected. Lawrence commented on the leak of her nude photos, “You can just be at a barbecue and somebody can just pull them up on their phone. That was a really impossible thing to process.”

What can I do to protect my privacy? Set up an anonymous phone.

To start off, buy the phone with cash, use an alias name and prepaid service, then you can remove the association between your phone and identity.

Secondly, use encrypted emails, messages, and phone calls. You do not have to worry about your communications being logged or intercepted while in transit. In addition, you should never give out the number of anonymous phone to anyone. Never make a phone call or receive a call from that phone. Communication is done only by encrypted apps.

Whenever you are connected to a wireless network or are sending and receiving Bluetooth signals, your phone is susceptible to data theft. By placing your phone when turned off in a Faraday bag, these signals can be blocked. For example, one can determine the location of your residence through your phone. You should turn off your phone about a mile or two from your home and then place it in the Faraday bag.

The World Protection Group, Inc. (WPG) has worked with some of the most high-profile individuals in the world. We have also worked with corporate CEOs, political dignitaries, and famous celebrities. 001 WPG sets up anonymous phones for clients. Please use our 28 tips for setting up an anonymous phone.

 

Tips to Privacy, Security and Anonymity

1. Go to an Apple store and pay cash for the phone and get a receipt.

2. Do not give your name, e-mail, or any other information. If you purchase the phone online use a one time fake credit card that you can set up with an alias name and e-mail that does not connect to you.

3. Go to cell phone service company, pay cash for prepaid service and have them install it. Do not give them any information on you.

4. Add a VPN to the phone.

5. WIFI- Make sure there is no list of the wifi’s you used on the phone. Delete them. If possible only connect to wifi with your home network.

6. Set-up 2 layers of unencrypted e-mails. One fake e-mail that forwards to a real e-mail.

7. Keep Bluetooth off. If you have to use it, make sure you use a password to connect then turn it back off.

8. Add an encrypted e-mail app on your phone.

9. Add an encrypted texting app on your phone.

10. Add an encrypted app to make phone calls from.

11. When you register apps do not use your real name, e-mail, or phone number.

12. Do not ever make a call from the cell phone or receive a call from this phone. Never give the number out to anyone.

13. Never use Find my Friends. Turn it off.

14. Do not download videos or watch videos, games, or files.

15. Don’t text or receive texts on the phone texting system.

16. You must set-up a brand new Apple ID

17. Don’t use this phone for browsing on the internet.

18. Only use personal hotspots with a password.

19. Do not use airport wifi.

20. Disable Siri.

21. Touch ID and password: Use both touch ID and password to unlock your phone. This creates 2 layers of security.

22. Privacy settings – Do not use the camera for any app access unless needed. You can change the setting each time. Turn location services on for as few things as possible.

23. Only use one page on your phone with apps. Do not keep adding apps.

24. Do not use I-cloud for anything.

25. Set-up 9 alias names, e-mails, and phone numbers from various cities that you do not live in.

26. Buy a faraday bag for your phone and put the phone in the bag when not in use.

27. Never use any of your real information on this phone.

28. Use a two-factor authentication on all apps when possible.

For more information call our corporate office at 310-390-6646. Immediate GTP

The Los Angeles Police Department and other law enforcement haven’t openly brought down their wall of blue for tomorrow’s Emmys, but big plans and a big presence are coming. Like after the explosions in NYC and New Jersey on the eve of the Emmys last year, security for TV’s big night will be strengthened following the attack on a London Tube train that left dozens injured yesterday. vTraderAi

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